Brexit

Welcome to the Rob Clegg blog. The potential fallout from Brexit for extradition and cross-border criminal justice security had been forewarned even before the first vote was cast in the Referendum. Whilst there is no reference in the TCA to ‘mutual trust’, the general provisions of Title VII, Article LAW GEN 3, state that cooperation between the UK and EU is based on the Parties’ and Member States’ long-standing respect for democracy, the rule of law and the protection of fundamental rights and freedoms of individuals, including as set out in the Universal Declaration of Human Rights and in the European Convention on Human Rights, and on the importance of giving effect to the rights and freedoms in that Convention domestically.  

For those facing extradition to an EU country the language of the TCA may herald a change in the approach to dealing with extradition requests. This may be optimistic thinking, but during the COVID-19 pandemic legal systems have had to adopt pragmatic solutions. The use of virtual interviews at the police station and full hearings via video link are now common and generally efficient. In certain cases, these tools would be a benefit to all parties in order to progress cases more swiftly and align with the principles espoused under Art 77 and the EA 2003.

The TCA’s incorporation into the Extradition Act 2003 offers some clarity to practitioners as to the process to be followed and is certainly preferable to a no deal scenario but it is too early to see what the practical impact of the changes will be. We expect interesting legal challenges at each stage of extradition proceedings under the new arrangements as practitioners, the courts and criminal justice agencies grapple with the changed regime.

Check back soon for more!

Rob Clegg is a consultant, entrepreneur, and a business founder. For further information on how Rob can help, please visit the Robert Clegg website here. Read more about Robert Clegg online here. Alternatively, you can also follow Rob Clegg on instagram here. 

    Entrepreneurship 

Welcome to the Robert Clegg blog. In business, it is widely believed that your competitors are to be treated as the enemy. As a newbie in any field, it may not be advantageous to your progress or reputation, to try and go after the top dog. The fact that you consider them a challenge to your success and/or business, demonstrates their ability and skill to drive revenue away from you. Otherwise you wouldn’t consider them as competition.  

When starting out, Rob Clegg advised to recognised those who have already done it, and are doing it well, is the first step to mastering success. The big competitors have already put in the time, money and effort to get where they are today. Using your competitors prestige and experience alongside your vision and sweat equity, can push your dreams into reality. This is probably one of the most surefire ways to 10X your results in any field.  

Finally, in any line of work, you should always do and give more than what is expected. This is especially true when developing relationships with those in your marketplace. While you would obviously refrain from giving away or up anything that could be leveraged against you, contributing time and effort to others’ needs, opens you to reciprocation. Doing big favors for big players can open you up to huge opportunities in the future. 

Rob Clegg is a business specialist. Learn more about Robert Clegg online on his IMBD page here. Visit the Rob Clegg website here. Follow the Rob Clegg Medium blog here for more entrepreneur tips.

Customer Retention

Welcome to the Rob Clegg blog. What's better than acquiring one new customer? It sounds like a tricky question, but the answer isn't "acquiring two customers." It's actually retaining an existing customer. 

But how do you create a customer retention strategy that keeps your current customers engaged and happy?

Let’s start with onboarding. Onboarding is an effective customer retention tool because it prevents churn with new customers. Onboarding ensures customers know how to utilize your products or services so they can complete their goals on time.  

You also need a process for obtaining customer feedback and sharing that information with the rest of your organization. This is where a customer feedback loop provides a system for collecting, analyzing, and distributing customer reviews and surveys. Once gathered, you should analyze your survey results by looking for trends in customer behavior and areas to enhance user experience.

Even if your customers aren't reaching out with feedback, Consider adopting a communication calendar to manage customer engagements. A communication calendar is a chart that keeps track of customer communication. While it's important to focus on customers who are at risk of churn, you can't forget about your loyal customers as well. 

Why should you care about existing customers?

Existing customers have already bought from you, so unless they had a disappointing experience, they will buy from you again. You’ve already established trust, inspired confidence in your product, and even know something about them, which makes it easier to identify their needs and predict their moves, says Rob Clegg.

You’ll also spend less time and effort finding new customers and convincing them that you are the one they should buy from, which means – less expenses, Rob Clegg added. 

Lastly, selling to existing customers is less focused on price, as opposed to selling to new customers. And since your existing customers trust you already, it gets easier to convince them to become interested in even more of your products or services through up-selling and cross-selling.

In other words – the customers you have are your best shot at maximizing your revenues and making your business more profitable!

Even though gaining new customers is a sign of business growth, losing customers is simply too expensive. Your existing customers give you a great chance to increase your profits, as they are more likely to buy from you, than prospects.

And in order to make it happen, you need a tool to keep your relationships alive – CRM. With the help of a CRM software, you can gather and manage information on your customers and also manage activities around customer engagement.

Use the data that the CRM software provides to not only retain customers, but also to keep them happy and grow profits – all without the added expense of acquiring new customers.

How do you use CRM software to keep existing customers?

Rob Clegg is driven by his passion for crafting digital solutions that delight users and move your company forward. Visit Rob Clegg website here to learn more. You can also learn more about Rob Clegg online here. Follow Rob Clegg on Twitter here.