Rob Clegg

Building Digital Transformation - Lessons LearnedWelcome to the Rob Clegg blog page. Global retail banks are very risk-averse, slow-moving, bureaucratic behemoths that will struggle to survive unless they embrace change and accelerate their ability to adapt to and adopt new technologies and ways of working. This problem is probably accepted by most big global banks as a theme and challenge. However, they still...

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 Contactless Payment SystemWelcome to the Rob Clegg blog. The digital transaction field is getting more and more crowded. Sure, there are industry standards like PayPal. But small business owners have a lot of digital payment options when it comes to accepting payments from your customers and clients.In 2018, 8 billion people around the world purchased goods online, according to data from market research...

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Customer Retention Welcome to the Rob Clegg blog. What's better than acquiring one new customer? It sounds like a tricky question, but the answer isn't "acquiring two customers." It's actually retaining an existing customer.  But how do you create a customer retention strategy that keeps your current customers engaged and happy? Let’s start with onboarding. Onboarding is an effective customer retention tool because...

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Biometrics Welcome to the Rob Clegg blog. Millions of consumers already use biometrics technology, like thumbprint scans to unlock their phones and confirm in-app purchases. Recent research unveiled that consumers’ awareness of biometric payments is, in fact, very high. Specifically, two-thirds of respondents have already used fingerprint recognition, with one third using it on a regular basis. Some financial institutions and technology companies...

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 Customer Support Welcome to the Rob Clegg blog. How do you scale great customer service without blowing the budget or killing the quality of the customer experience? It’s an age-old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. In today’s blog, Rob Clegg shares ways to successfully...

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Biometric Security Systems Welcome to the Robe Clegg blog. In the world of information technology, the term “biometrics” (also referred to as “biometric authentication”)  is the automated method of recognizing a person based on their unique physiological or behavioral traits. It is also viewed to be at the cutting edge of security technology which remains a topic high on many governments' agendas -...

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Welcome to the Rob Clegg blog. Rob Clegg is a consultant, entrepreneur, and business founder. Robert Clegg started a business that ended up on the NYSE and listing for $2.5bn. He also gas  experience in raising funding, building business  specialising in Tech. Find out more about Rob Clegg here. Alternatively, you can also read the latest Rob Clegg news here and follow  the Rob...

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